Business Process Management (BPM) software is hot right now. But a recent article reminds us of something that is easy to forget: process management and process improvement are not strictly related to IT.
The blog post is titled BPM vs. Business Process Management – BPM from a Business Point of View. Here’s a key quote:
BPM, at its core, has nothing to do with software. NOTHING. We all (usually) color our understanding of and conversations about BPM in the light of a particular vendor’s software implementation of BPM (and even more by the applications we’ve built on these platforms).
The issue raised here doesn’t just apply to business process management software. Practically every software application we use in business is a used as a method for preventing business process improvement.
We use Microsoft Excel as a database; we keep key project details in our email inbox. We use instant messenger to interrupt people instead of solving our problems ourselves.
Business process improvement is not about software. It’s about asking questions and challenging individuals to think differently. Too often we turn to technology to try and solve our problems. But in truth, it’s our lack of understanding of the problems in the first place that makes all the difference.