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Untangling Technology

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We’re all interested in usable technology. Who are the people who make electronics easy to use? Curiously, these experts are nicknamed “untanglers.

An overview of the field appears in the lead of the article from the New York Times:

Sometimes there is a huge disconnect between the people who make a product and the people who use it. The creator of a Web site may assume too much knowledge on the part of users, leading to confusion. Software designers may not anticipate user behavior that can unintentionally destroy an entire database. Manufacturers can make equipment that inadvertently increases the likelihood of repetitive stress injuries.

Process Improvement - Using a Touchscreen

© Flickr user adactio

The distance between the designer of a system and the user of a system is a phenomenon which is not unique to technology. In fact, this separation is a key frustration people experience when they are learning anything new. Creators of labor-saving devices, software programs and even business workflows often know a tremendous amount about the ecosystem surrounding their invention. Compare this with the everyday users, who just want access to tools in order to complete their work.

In this sense, you can think of business improvement consultants as usability experts for business processes. Instead of having your company’s procedures seem arcane and random, experts can help you to “untangle” policy and create smooth, straightforward patterns for everyday tasks.

For the workplace systems, the best experts offer smart business consulting services to bridge the gap between complex systems and the people who use them. the gap between the people who manage your processes and the people who execute them is wide, reach out to the business improvement consultants at AccelaWork to set up a consultation. We help people and systems work together to achieve success.

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