Search Results for: customer service

Plan to Survive

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Henry Efroymson, partner at local Indianapolis law firm Ice Miller, offers nine advisories for companies in the current economic whirlwind.

Observation and Assumption

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A friend of mine divulged a story the other day that made me think about the divide between making an observation and making an assumption. At what point do our actions change as a result of how we utilize these perspectives and what impact does it have on business?

Productivity + Satisfaction = Results

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It seems we are always searching for that “silver bullet” that will be the answer to all our dilemmas. A popular seminar held by AccelaWork outlined one solution as a handy formula: Productivity + Satisfaction = Results.

Business Process Modeling and True Innovation

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The best business consultants try not to use too many acronyms, but these days it’s tough to avoid BPM (aka “business process modeling”.) A columnist for ZDNet, however, points out that true innovation comes not from technology—but from mindset.

Government Process and Traffic Tickets

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Mark Frauenfelder of Boing Boing learned firsthand that if an outstanding traffic ticket was not recorded in the computer system, payment could not be accepted. His wife (the guilty party) might face tremendous late penalties because the database at the LA Superior Court—and their employees—could not handle a tiny exception.

Why The End of The Month Is Bad For Customers

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Sharon, a sales associate for a high-end furniture store, recently spent an entire day stressed and overworked. According to the store’s corporate sales cycle, having everything completed before the first of the month is highly encouraged and frankly, expected.

Visions and Values Implemented at Delivra

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“The culture of a working organization is both the common and collective viewpoint on both the meaning and the value of work.” Some of you may recognize this as Robby Slaughter’s personal definition of workplace culture defined at AccelaWork.

Managing Lists and Email Marketing

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AccelaWork’s business process consulting expert, Robby Slaughter, contributed a post to Delivra’s blog about blog subscribers. You can read the post here. But for your convenience, it has been posted in its entirety below.