Search Results for: customer service

Leadership in “The Office”

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The hit NBC comedy he Office features a neurotic, naive and often unruly character in Michael Scott. The show is famous for uncomfortable workplace moments and many of the scenes feel as if they are based in reality. Yet behind the entertainment, the premise begs the question: How do leaders emerge and how could incompetent… Read more »

What Do Your Numbers Say?

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If you’re a small business owner then you have a dream. You can see it, you can feel it, you can taste it. Having the dream is the first step to making it a reality. But then what?

The Struggle Between Efficiency and Simplicity

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Self-checkout kiosks are popping up just about everywhere: airports, movie theaters, subway and bus stations, photo labs and even supermarkets. And while the technology has improved productivity and efficiency in some of these venues, it has lagged in at least one.

The Artistry of Work

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A pipe dream of mine is to be an artist. Yet, I can’t draw, paint, or sculpt. I’m terrible at taking pictures. And I can’t sew. Nonetheless, I’ll use creativity any way I can.

The Business Process Behind Groupon

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Business process improvement is sometimes done by trying to make huge changes in the behavior of the market. Today’s guest post by Christopher Wallace discusses the business process behind Groupon—and makes some recommendations.