The hit NBC comedy he Office features a neurotic, naive and often unruly character in Michael Scott. The show is famous for uncomfortable workplace moments and many of the scenes feel as if they are based in reality. Yet behind the entertainment, the premise begs the question: How do leaders emerge and how could incompetent… Read more »
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According to Barbara Findlay Schenck, contributor to MSN’s Business on Main, the three elements that all customers desire are price, quality and speed. Her advice for companies: “deliver on all three fronts to win and keep customers.”
If you’re new to business process improvement, you might think scorecards are only used when playing mini golf. But today’s guest post highlights how you can increase employee productivity through a relatively simple mechanism.
When we’re pleased with a product and/or service, a good, old-fashioned recommendation can prove to be the best marketing tool there is in business. And that is why Cindy-Allen Stuckey believes in developing strategic partners.
The words “we’ll take care of it” from any company should be music to a consumer’s ears. After all, one less responsibility is great when the weekly to-do list is already overflowing. But what happens when a promise is left unfulfilled?
If you’re running an event, you almost certainly want to have advance online registration. Here are ten tips for making sure you do everything you can to have a smooth signup process.
Most sales professionals want to find the right customer. But it turns out that the wrong customer is actually the most useful in the long run.
If you’re a small business owner then you have a dream. You can see it, you can feel it, you can taste it. Having the dream is the first step to making it a reality. But then what?
Self-checkout kiosks are popping up just about everywhere: airports, movie theaters, subway and bus stations, photo labs and even supermarkets. And while the technology has improved productivity and efficiency in some of these venues, it has lagged in at least one.
Employee engagement. Everybody’s talking about it. Our friends over at The Henry Miller Group have a great infographic and a free report on the topic.
A pipe dream of mine is to be an artist. Yet, I can’t draw, paint, or sculpt. I’m terrible at taking pictures. And I can’t sew. Nonetheless, I’ll use creativity any way I can.
This post is not about lighting. Sure, if you’re squinting to read this blog post you might have a problem. But there may be a bigger issue just beyond.
Business mission statements and vision statements have moved from the board room to the funny pages. We try to define what our organization is about, but is this a joke to most people?
Today’s post, highlighting motivational gimmicks in the workplace, is part one of this two-part series by Cali Ressler, Founder of CultureRx and co-creator of the Results-Only Work Environment (ROWE).
Business process improvement is sometimes done by trying to make huge changes in the behavior of the market. Today’s guest post by Christopher Wallace discusses the business process behind Groupon—and makes some recommendations.
People often ask us if we use popular change management techniques like Lean Manufacturing or Six Sigma. The answer is definitely no, but not for the reasons you might think.
Most people starting a business forget about the most important part. That’s not the making of the stuff, but the making of sales!
There’s always some king of a catch when small business owners (SBOs) go through the conventional business development processes. Can you guess what the biggest one is?
Creative marketing ideas for small business are everywhere, from unusual flyers to clever billboards. But the most creative marketing idea of all may be to not talk about your business.
Sometimes, it seems that business is moving too fast to capture customers. Have you noticed how much faster everything seems to be moving?