Search Results for: customer service

Evaluating a Process Based on Results

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Today we tell the story of Joe, who has been in phone sales for over a year and has done pretty well for himself. He spends his days pitching a product and setting up appointments for potential customers. All in all, his phone calls appear successful. But are they really? We’ll let you be the… Read more »

Productivity Growth, Technology, and Grilled Cheese

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Comfort food comes in all shapes, sizes, and flavors. But, as any elementary-aged child would agree, nothing tops a grilled cheese sandwich and tomato soup. Unless of course you’re someone that not only wants comfort but convenience as well. If you fit in that category, it just got better.

The Good Jobs Strategy

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Here’s a paradox of the modern corporation: either you can provide low prices, or you can provide high wages. Conventional wisdom says you can’t do both. But can you?

The Pros and Cons of Business Targets

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Today’s post is by James Lawther, head of Operational Excellence for a FTSE 100 insurance company. As a veteran in the manufacturing, retail and service industry, he has learned quite a bit about operational improvement. Today, he tackles the idea of targets and what to watch out for when utilizing them in the workplace.

Be More Productive During Your Commute

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Commuting to work is the pits. If you’re unlucky enough to sit in bumper-to-bumper traffic to get to the office while simultaneously trying to not lose your mind, we have a proposition for you. Use this time to be more productive!

The Problems With Mass Postcard Marketing

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Besides the occasional coupon booklet or greeting card, the majority of post that arrives in my mailbox each day can be categorized as either pointless junk or boring bills. Yet, every once in a while a piece catches my eye.