When we think about employee appreciation, most of us default to benefit packages and birthday celebrations. While these traditional ways aren’t without merit, it’s time to raise the bar.
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Today we tell the story of Joe, who has been in phone sales for over a year and has done pretty well for himself. He spends his days pitching a product and setting up appointments for potential customers. All in all, his phone calls appear successful. But are they really? We’ll let you be the… Read more »
Comfort food comes in all shapes, sizes, and flavors. But, as any elementary-aged child would agree, nothing tops a grilled cheese sandwich and tomato soup. Unless of course you’re someone that not only wants comfort but convenience as well. If you fit in that category, it just got better.
Here’s a paradox of the modern corporation: either you can provide low prices, or you can provide high wages. Conventional wisdom says you can’t do both. But can you?
Today’s post is by James Lawther, head of Operational Excellence for a FTSE 100 insurance company. As a veteran in the manufacturing, retail and service industry, he has learned quite a bit about operational improvement. Today, he tackles the idea of targets and what to watch out for when utilizing them in the workplace.
I’m a process guy. I like steps and sequences. I like documentation and diagrams. I like knowing what I just did and knowing what I’m going to do next. Process-oriented thinking is in my nature.
We’re not big fans of micromanagement. But then again, who is? Well, one writer believes there are some times that it actually makes sense.
Often the most interesting aspects of employee workflow are not procedures that are highly efficient but subtle workarounds. We received an email with an offhand comment that demonstrates this issue perfectly.
When’s a good time to save money on marketing? No, it’s not a trick question. Clearly, we all want to be cost-conscious, and marketing is the area where it’s especially important.
Local HR firm C&S Consulting recently published a blog post about job descriptions. Unfortunately, these documents tend to cause problems rather than establish useful parameters for work.
Just about every business improvement consultant has referenced Netflix in a conversation. But how does their delivery system really work? Here’s an inside scoop.
Local service industry consultant Tripp Babbitt commented on the use of Lean Manufacturing in the coffee shop business. His key insight is that there is more to improving organizations than reducing waste.
Local brand experience design firm Kristian Andersen + Associates just got fired. It was an amicable divorce, but getting dumped is part of the consulting business, right?
In our household, there’s a new rule. The kids are only allowed to drink water. No more sodas, no milkshakes, no root beer floats. But ordering “just water” made one fast food worker’s head spin. Here’s what happened.
Curiosity is a uniquely human trait. Other animals will investigate what smells funny. Dogs, birds, and dolphins can be trained to perform. But asking deep questions is something only people do.
When our clients are frustrated, angry, or just plain unreasonable, we can feel lost. What’s the best way to interact with customers who are being difficult?
Commuting to work is the pits. If you’re unlucky enough to sit in bumper-to-bumper traffic to get to the office while simultaneously trying to not lose your mind, we have a proposition for you. Use this time to be more productive!
The food truck business is certainly taking off in every major city in America. But there’s a curious lesson to learn from them about developing policies and procedures for your business.
Besides the occasional coupon booklet or greeting card, the majority of post that arrives in my mailbox each day can be categorized as either pointless junk or boring bills. Yet, every once in a while a piece catches my eye.
Transforming an organization to be more productive shouldn’t just be a top-down effort. A blogger explained why increasing efficiency should include everyone.