Usually, we think of competition as beneficial. But today’s anonymous guest post is a story from a company that shows what happens when people work at cross purposes.
Search Results for: customer service
“How To Be Efficient, Organized, and Successful During the Job Search Process.” Presented by Robby Slaughter.
Working an eight-hour workday is what we have all come to expect, at least here in America. Would you be surprised to find out that some companies are trying out five-hour workdays and that they’re actually totally working?
A surprising philosophy landed three separate organizations onto the “best company to work for” list. Their secret? A positive, happy work environment that is fun, quirky and perhaps a tad unconventional.
Customer complaints happen to the best of us. No matter how well you rank in satisfaction surveys, one thing’s for sure: Complaints will emerge at one time or another.
How does a business build trust between its employees and its customers to spur growth? One secret is developing a culture of transparency.
Have you started to feel overwhelmed by all that you’re NOT doing for your business? We’re barely into the new year and I am hearing so many people talk about being afraid for their businesses.
Have you ever happened upon a customer service experience so good it was completely uneventful? Surprisingly, often the best you can do for a client is to be invisible.
Among the best Indianapolis consultants and service providers who focus on email marketing are the experts at Delivra. They featured a guest post from our own Robby Slaughter, who is also an Indianapolis consultant. The topic? Return on investment.
Automation is one of the best ways you can make your office work smarter instead of harder for yourself, your employees, and your bottom line.
Consultants. We focus on business improvement, through process consulting, sales training, effective networking, customer service coaching and more. Business always needs to improve: to become stronger, faster, more agile and more responsive. At AccelaWork, we help companies work smarter. We’re a Consortium Rather than refer you to a half dozen different agencies, AccelaWork is one… Read more »
If waiting longer than 60 seconds for a refill on your soda is unacceptable, then perhaps you should head to the Sunshine State for dinner. After all, Floridians are enjoying new service technology from their local Applebee’s, so why shouldn’t you?
Here’s some all-too-common management advice: make sure that whatever you are working on, your boss cares about it. Following that management tip may be what killed the hugely successful product Google Reader.
Social media is a great way to build relationships, but it turns out it can be used for business process improvement. An Indianapolis firm is using an enormous network to be more efficient in customer service.
Banks aren’t known for making exceptions. If the employees of a branch had acted reasonably however, they might have kept the business of a notable Indianapolis resident.
Even in Indianapolis, consultants can make a difference by noticing everyday elements. Consider the cashier at the auto repair shop who struggles to process a routine customer payment. She keys in obscure codes to her computer, pours over handwritten notes, and checks the math with a hand held calculator.
In a recent episode of Dilbert, an overconfident business consultant has a sudden realization.
This post is from Kristin Page, project manager for for Golden Technologies. As a social media and internet marketing specialist, she advocates the importance for maintaining rules and regulations in regards to social media use in the workplace. Yet, for companies looking for exposure, her advice is simple: encourage employees to use it.
Can’t get no satisfaction? Today’s guest post notes you might be a legendary rocker, but you may not be an employee at an American company. At least, that’s what the job satisfaction surveys say.
Let’s talk for a moment about discovering new things. It might seem like that’s all we do in our society, but we also seem too busy to be curious.