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Lack of Clear Communication Leads to Wasted Time

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Increasing productivity may be the objective, but most of the time it seems like we are only increasing activity. A clip from an old animated cartoon makes this point in a hilarious and poignant way.

Here’s the bit, which comes from the original Pink Panther short released in 1964:

consultants and Pink Panther

You have to admit, in only a few dozen hand-drawn frames, the filmmakers have captured much of what it’s like to be in the modern workforce.

I can’t tell you how many times I’ve come across a situation at a client’s office that is strikingly similar to this video. We’re brought in to increase workplace productivity, but first we have to help employees realize that the existing process and culture is the real enemy. Stakeholders are painting over each other’s work.

Even worse, much of the time people don’t even know about the wasted effort. Consider the following scenario, which I am confident has happened to you at work in the last month:

  1. An employee sends out an email to multiple recipients, which asks for feedback on a proposed idea or attached document.
  2. Someone replies privately with a few suggestions.
  3. Another individual replies later, with some of the same suggestions.
  4. The original sender realizes a mistake they made in the first place, and sends out a correction.
  5. In the meantime, another reply has been drafted that addresses the same error, but is discarded once the updated version arrives.
  6. One more stakeholder chooses to reply-all, but provides no critique. Instead they ask an unrelated question!
unnamed

© Flickr user kleuske

While technologies like email are intended to increase productivity, this is a clear case of multiple people painting a pole different colors at the same time. Because there is no clear process, everyone wastes their time tripping over everyone else. An initial goal of that email may have been to save time relative to an in-person meeting, but when all is said and done, and the confusion is actually sorted out, it turns out that far more time was wasted by everyone involved.

It’s like micromanagement from every direction, which only serves to decrease employee satisfaction!

This isn’t just an issue when it comes to email. It can be an issue for any number of things in the workplace where a clear process isn’t put in place.  Maybe it’s a situation where the same work is reviewed by four people when one would do. Or a situation where two people end up researching the same parts of a project when one could do it just fine.

If you haven’t seen the phenomenon I’m describing, I challenge you to look harder. The basis of any program to increase productivity over the long run is by recognizing what others are doing and working collaboratively to make changes.

And don’t you dare say that you don’t have time to come up with a solid workflow process for these issues. With a little bit of hard thought and some time on the front end, the time you may save your entire organization may be exponential. With every day you wait, more and more people respond to useless emails, sit through over-long meetings, and spread the work of one employee into four.

Feel free to share this little movie at your next meeting to start the conversation. If people in your organization can’t get on board after listening to these points and seeing that clip, then maybe it’s time to find some new people.

Stuck on how to implement these principles in your organization? Contact the business development consultants at AccelaWork today! We’d love to help you maximize your productivity.

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Robby Slaughter
Robby Slaughter is a workflow and productivity expert. He is a nationally known speaker on topics related to personal productivity, corporate efficiency and employee engagement. Robby is the founder of AccelaWork, a company which provides speakers and consultants to a wide variety of organizations, including Fortune 500 companies, regional non-profits, small businesses and individual entrepreneurs. Robby has written numerous articles for national magazines and has over one hundred published pieces. He is also the author of several books, including Failure: The Secret to Success. He has also been interviewed by international news outlets including the Wall Street Journal. Robby’s newest book is The Battle For Your Email Inbox.
Robby Slaughter

@robbyslaughter

Troublemaker and productivity/workflow expert. https://t.co/lJk8tIwe9q. Slightly more complex than 140 characters will permit.
Exhibit C: It was an option. It was even on the receipt. https://t.co/jgCabMuZdr - 3 days ago
Robby Slaughter
Robby Slaughter

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