The secret to better customer service lies in walking away from customer service! Come to this program to learn more with speaker Robby Slaughter.
It’s time that we figure out why the phrase “customer service” has lost meaning, and what we should be doing instead. It seems every company likes to pride itself on great customer service, and yet people are constantly complaining about poor customer service experiences. This presentation explains the origin of the words “customer” and “service”, discusses the myths of customer service, and helps audiences to change their perspective on how they help others.
- The surprising and shocking history of two little words
- The real truth that the customer isn’t always right
- The problems with “under-promise and over-deliver”
- Why we have adverse relationships with customers
This event is sponsored by the Circle Business Network and is open to the general public. There is no charge to attend.
Robby Slaughter is a workflow and productivity expert. He is a nationally known speaker on topics related to personal productivity, corporate efficiency and employee engagement. Robby is the founder of AccelaWork, a company which provides speakers and consultants to a wide variety of organizations, including Fortune 500 companies, regional non-profits, small businesses and individual entrepreneurs. He has written numerous articles for national magazines and has over one hundred published pieces.