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Mick Jagger Might Have It All Wrong

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Can’t get no satisfaction? Today’s guest post notes you might be a legendary rocker, but you may not be an employee at an American company. At least, that’s what the job satisfaction surveys say.

As the great Mick Jagger sang:

I can’t get no satisfaction
I can’t get no satisfaction
‘Cause I try and I try and I try and I try
I can’t get no, I can’t get no…

Not so true for U.S. employees according to the Job Satisfaction and Engagement Report released by the Society for Human Resources Management (SHRM).  A reported 83% of employees say they are satisfied with their current jobs.

Great news, right?!

Employee Satisfaction - Thumbs Up

© Flickr user .reid.

Before we begin celebrating like rock stars, it’s important to understand that employee satisfaction is just the beginning. Employees can find job satisfaction just by being employed. For some, it’s as simple as being able to punch in and out, perform assigned tasks, and calling it a day. The employee is happy to have a job and bring home a paycheck that provides for him/herself. Unfortunately, in most industries, satisfaction alone won’t cut it.

If we step it up a notch and look at employee engagement, the numbers are much lower. Gallup reports that less than 30% of employees are engaged, meaning that the number of employees that are emotionally invested in the mission and success of the organization is alarmingly low.

An employee’s level of engagement isn’t always easy to gauge. Some interactions are brief – ordering a cup of coffee at your local coffee shop, for example – and satisfaction and engagement can be easily confused. However, healthcare professionals who are often entrenched in the most trying times of their patient’s lives can’t simply “fake it till they make it.”

Employee Engagement - Bored at Work

© Flickr user scragz

What does engagement look like in healthcare? Turns out, it’s not so much what it looks like as much as how it feels. Engaged healthcare workers are the ones who make their patient feel at ease, as if he/she is the only patient they have on their service that day. Their patients never feel like they are being bothersome when they ring that call light for 10th time in an hour. These are the employees that consistently display compassion because they feel called to deliver care in a way that can’t be taught.

In tough economic times, it’s imperative that businesses of all types find a way not only to satisfy, but engage, their employees. When consumers have a tendency to show support and patronage to a business through their wallets, it’s the engaged employees who show up and provide the customer service that keeps consumers coming back.

What are your thoughts? Is your team satisfied or engaged?

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Emily Tisdale
Emily D. Tisdale is the Founder and Principal Consultant of Recourse Resource Consulting, a healthcare experience consulting firm based out of Indianapolis, Indiana. Emily and her team supports healthcare organizations in achieving sustainable results focused on patient experience, employee engagement, and marketing.
Emily Tisdale

@emdt

Biz Owner (Radius10, LLC + Recourse Resource) • Wife + Mom | Mixing life + work on this previously work-only account because, well, I want to👩🏻‍💻
Looks like it’s officially fall y’all!🍁🍂 (The hubs tried the Campfire Latte and said it tastes just like a cinnamon… https://t.co/skIavDnt9e - 3 months ago
Emily Tisdale
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