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Email Overload and a Six Month Cleanup

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Every six months, I archive my Sent Items folder. This may sound geeky, but it’s one of the most productive and satisfying activities I do all year.

Why do I love getting rid of old email? The main answer is that there is no more straightforward measure of activity in this digital age than the Sent Items folder. Every email I personally wrote is an effort to advance some aspect of my personal or professional life. These are messages to clients, advice to friends, requests to vendors or follow-ups to prospects. Each email represents me trying to get something done. When I look at my total Sent Items for half a year, I feel pretty great.

The numbers in particular are fantastically motivating. In half of the year I wrote a total of 4,849 emails. Some are only a few words and others run for several paragraphs. They are spread across over a thousand individual recipients (although the largest percentage of emails were inside the company.) That’s a ton of work, and it’s easy to see where the time went: into communicating essential ideas over email.

You can go farther down the analysis. Of those emails, I initially flagged 1,567 for follow-up. That’s a feature of my email program, Microsoft Outlook, which I use when I think I might need to check again with the recipient about the content of my email. I don’t use the flagging feature for people inside AccelaWork naturally, and I don’t use it for messages that are sent just to personal contacts. Therefore, those 1,567 emails represent current or potential business opportunities!

small business consultant happy about email management

© Flickr user Infusionsoft

Emails tend to pile up as a sequence of replies. I do my best to keep a flag on only the most current email in a follow-up chain, so that means that although I marked 1,500+ emails at one time, I processed most of those conversations to a resolution. There were only 143 emails remaining. That means I chased down 1,424 individual interactions to get a satisfactory reply! That number is encouraging. It means that I’m getting answers, advancing opportunities and building business in a very real way over email.

That’s not to say that my Sent Items data is the only measure of my work. And in fact, I actually do the archiving six months later (to keep recent sent email handy), so the information is not current. Nevertheless, this quick checkup feels great. I know I’m working hard and what I have to show for it.

Finally, archiving old email provides a satisfying finality to days gone by. If a conversation is older than six months, then I need to accept that it’s no longer happening. There’s a catharsis in letting go of old email. Messages I sent in the distant past will probably never receive replies. If I need to reach that person still, it’s time to write a new message, or better yet, to pick up the phone.

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Robby Slaughter
Robby Slaughter is a workflow and productivity expert. He is a nationally known speaker on topics related to personal productivity, corporate efficiency and employee engagement. Robby is the founder of AccelaWork, a company which provides speakers and consultants to a wide variety of organizations, including Fortune 500 companies, regional non-profits, small businesses and individual entrepreneurs. Robby has written numerous articles for national magazines and has over one hundred published pieces. He is also the author of several books, including Failure: The Secret to Success. He has also been interviewed by international news outlets including the Wall Street Journal. Robby’s newest book is The Battle For Your Email Inbox.
Robby Slaughter

@robbyslaughter

Troublemaker and productivity/workflow expert. https://t.co/lJk8tIwe9q. Slightly more complex than 140 characters will permit.
Exhibit C: It was an option. It was even on the receipt. https://t.co/jgCabMuZdr - 4 days ago
Robby Slaughter
Robby Slaughter

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