Running a business seems to be getting tougher by the day. In addition to finding ways to cut costs and improve productivity, consider taking a closer look at your business processes.
What is a business process?
Whatever the size of your organization, it needs a clear business process, which is basically a series of linked tasks that will lead to your business achieving its goals once they’re all completed.
Simply put, all the things that you do in the day-to-day running of your business—from taking orders from customers to formulating strategic plans—are all part of a business process that will allow you to deliver whatever product or service your client needs successfully.
Types of business processes
There are three categories under which business processes fall:
- Operational – Of the three types of business processes, this one delivers value directly to customers, as it’s all about the performance of business activities that lead to the production of the products and services that they need or want.
- Support – Unlike operational processes, support processes do not provide customers value since they’re primarily concerned with backing up operational procedures.
- Management – Operational and support processes are then bound together by management processes, which measure, monitor, and control the procedures and systems of a given business.>
The business process creation process
Since organizations vary in size, scope, and requirements, the business processes they come up with will also differ. The process they go through to create those business processes, however, is pretty much the same.
First, they have to define the goals, where they have to establish why they’re creating a particular business process in the first place and spell out any purposes it may serve.
The second step is mapping the process, and it involves thinking up strategies that are necessary for the accomplishment of the goals they have set.
The designation of tasks is the third thing they have to do. Whatever is needed to execute the plan, this stage is where it must be clearly defined.
The testing phase comes next. In this fourth step in the process, they will need to find out how the business process will fare when it’s run on a small scale. They will then have to make adjustments if it needs any.
The fifth step is implementation in a live environment. Every single stakeholder should be properly trained and briefed on the process.
Step number six involves monitoring the results of the implementation. The process must be documented, reviewed, and every pattern analyzed.
The seventh and last step in the process is repetition for future processes, that is, if the results are as expected and the goals met.
Business process management
You can create the best business process ever made and still fail because it wasn’t managed well. That, of course, is not going to happen when you have business process management or BPM in place.
Designed to supervise implemented processes, BPM is necessary to ensure and confirm that a particular process is running the way it’s meant to run. To oversee both automated and non-automated processes, many companies are using BPM software which makes the task so much easier. With BPM software, businesses can, among other things, accurately identify which parts of the process need to be improved.
Keep in mind that business processes are created to simplify and streamline operations. Depending on how they perform upon implementation, business processes may need adjustments along the way. To be able to spot what works and what doesn’t, however, those processes need consistent monitoring so you can make the necessary adjustments. Business process management can take care of all that, and more.
Casey Belle is the Content Marketing Specialist for Techaerus, a company that focuses on teaching and implementing proper use of software/hardware within companies and organizations. When not working, she makes use of her time doing yoga and completing her travel bucket list.