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Business Consultants and a Happy Meal

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McDonald’s made headlines when a substance linked to cancer was discovered in their promotional toys. Yet, despite the immediate recall a week ago, commercials promoting the product are still airing on major networks.

The fast food chain announced a major recall on 12 million Shrek Forever glasses that were being sold at their restaurants. Turned out, cadmium, a carcinogen that can lead to bone softening and kidney damage, was discovered in the paint. Therefore, in an effort to keep customers safe, the fast-food giant immediately responded by pulling the promotional item.

It’s not rocket science: when a product is recalled, sale is no longer an option. Yet, six days after pulling the Shrek glass, a commercial was aired on NBC promoting the item. So, was this a scheduling mistake made by the network or did McDonald’s approve showing the ad despite the recent problems?

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© Flickr user joshjanssen

According to Tom Forte, analyst for Tesley Advisory Group, “the challenge for McDonald’s will not be the lost revenue from the promotion, but the perception concerns regarding the recall.” If this is the case, the restaurant empire may have ad an even bigger problem. After all, the surprise airing did nothing more than reopen doors of caution to consumers and rekindle negative bouts of attention: two sure-fire reasons why McDonald’s issued the recall in the first place.

One thing is sure: when failure occurs, reacting to it promptly is a great start, but its not the only solution. Acknowledgement of a problem should be accompanied by a lucid plan of action that is not only detailed and accurate, but communicated sufficiently. Otherwise, something vital—like discontinuing an advertisement—may get missed.

Failure isn’t always bad. In fact, AccelaWork sees it as a beneficial stepping stone in the journey toward success.

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