The humor publication The Onion has spoof editorial. The piece describes an annoying workplace conversation where the question, “Hey you got a second?”, is followed by the worst possible news. Although satire, this article offers a vivid picture of workplace communication gone bad. (more…)
Whether you’re seeking a job or a current employee, quality matters. An incoming response to a startup company’s job posting looked especially promising—except for a glaring typo in the subject line. But instead of hitting “delete”, the manager sent a quick reply back to the candidate. (more…)
The boss is supposed to be the person with the answers, who is decisive, well-informed and supremely confident. Why then does it seem like so many managers are clueless?
Making a decision at work sometimes feels like sliding a quarter down a slot machine. Every chance taken is a gamble between success and failure. But without placing bets or playing cards, can we find success and make our dreams reality?
Eddie House got so good at recycling, composting and reducing his waste that he decided to cancel his garbage service. The official response to his earth-friendly efforts? Sued by local government. (more…)
Henry Efroymson, partner at local Indianapolis law firm Ice Miller, offers nine advisories for companies in the current economic whirlwind. (more…)
A study from Ball State University explains how local government reform could save Indiana taxpayers $620 billion each year. The evidence is forty years of data on consolidation. (more…)
Police in Queensland, Australia, are releasing some criminals on bail rather than holding them in custody. The new computer records system is so slow and convoluted, officers are even reluctant to make arrests for fear of having to use the application.
An open-plan office might save on construction costs, but yet another study has demonstrated that cubicles lead to reduced productivity and increased stress. (more…)
Process improvement at work usually means using email smarter. One crucial tip for improving email usage is to use the “reply-all” feature sparingly, if at all. (more…)
When Alan Heuss of Columbus, OH had his car stolen at gunpoint, he assumed the vehicle was lost forever. Then, he realized his cellphone could be used to trap the thieves. A deceptive text message tricked the criminals into revealing their location to the police. (more…)
The social news website Reddit hosted a message board conversation between programmers. The topic related to business efficiency: “How many of you are working with at least one person who you could replace with an Excel macro?”
When the Sony Corporation partnered with IBM and Toshiba to design a new processor for the next generation PlayStation 3, everyone understood that IBM might someday sell the chips to another customer. However, no one thought to structure the tri-lateral agreement to prevent such a competitor like Microsoft from buying the processors before they were even finished. (more…)
Thanks to some recent reforms, it’s much less complex to die in Maine. The average time required to issue death certificates is down from over three months to just five days. These dramatic improvements in local governments come from process improvement approach called “kaizen”, which originated in Japan. (more…)
Babies who are brand new to the world are not only adorable, but brilliant. According to The Economist, they can differentiate between two and three objects. (more…)
Here’s a word problem for you: a train filled with 450 passengers was scheduled to leave at 2:15PM on Monday, but gets stuck in Chicago’s Union Station until 1:22PM on Tuesday. Those on board had no access to food, water or reliable restrooms. What happened? (more…)
Middle class Americans might hope to generate some extra income by running a home-based business, taking a second job or managing some rental property, but the struggling Russian economy provides less options. The only way for many to get by is krutimsya, meaning “we hustle [for bribes].” (more…)
Here’s some good news in a down economy. If you’re on the cusp of unemployment: Accept three day weekends and you get to keep your job. Instead of having employees work overtime to compensate for financial distress, employers are handing out vacation time. (more…)
One secret to engaged employees: true passion for their work. Those seeking increased productivity and employee satisfaction can learn something from the metal plates attached to vehicles. (more…)
Banning texting while driving is an attempt to save lives. But what can state legislators learn from business process improvement when it comes to influencing stakeholder behaviors? (more…)
Mike Rowe, host of the Discovery Channel show Dirty Jobs with Mike Rowe, doesn’t just adore his own work. He notes that stars of his program—with their unusual, disgusting jobs—are surprisingly ecstatic about their own careers. Who could love a dirty job? (more…)
Google usually answers your questions, but did you know it can predict the future? Flu Trends aggregates historical search data to foretell where the flu will strike next. Is there anything Google doesn’t know?
A federal appeals court has issued a powerful ruling for the world of process improvement: business processes cannot be patented. (more…)
Dr. Samuel Culbert, a leading business professor from UCLA, hates performance reviews. “To my way of thinking,” he asserts, “a one-side-accountable, boss-administered review is little more than a dysfunctional pretense [to preserve authority].” (more…)
A computer failure at JFK airport led to huge luggage delays, five cancelled flights, and days of headaches. Airline foul-ups aren’t exactly news, but the words from company official a were downright frustrating. Apparently she “could not estimate when the system will be working again or how many passengers have been affected.” (more…)