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Recent Blog Posts

Disorganization Causes Disappearances

Is it unreasonable to say that black holes exist only in outer space? To the disorganized employee, peeved by their own mess, perhaps not. Piles at work lead to lost items. (more…)

Paying by the Hour

These days, dropping $4 for a cappuccino or a few grand for a fancy flatscreen television is a considered a typical purchase, not a wasteful extravagance. So how do we react to hourly wages? (more…)

From Russia, With Frustration

If you are concerned about productivity in your workplace, you are not alone. Even Russian President Vladimir Putin believes that the principal issue with his nation’s economy is “extreme inefficiency.” (more…)

Drastic Measures, Drastic Results

Lawmakers in Washington state decided to curb property tax growth through a fixed cap. But as with many approaches, a simple approach in a complex system leads to unintended consequences. (more…)

Printing Errors Violate Trust

When renewal forms were sent out in the mail to the members of the Australian Football League, they included key information. But they also presented a serious mistake. (more…)

“La Dolce Vita” of Waiting

In Prato, Italy, it sometimes takes so long for the government to process residence renewal permits that by the time they are ready to be picked up, they have already expired. (more…)

Infrastructure Means Commitment

The Minneapolis bridge collapse lead to a widespread call for instant response to inspect other bridges and enact emergency appropriations. The real problem, however, may be systemic. (more…)

Friendly But Bloated Skies

South African Airlines may be at the bottom of the heap among members of the Star Alliance. One study claims they have five times the number of employees per plane as some competitors. (more…)

Untangling Technology

We’re all interested in usable technology. Who are the people who make electronics easy to use? Curiously, these experts are nicknamed “untanglers. (more…)

Unsolved Due to Workflow Error

The British government maintains an ambitious registry of over four million DNA samples used in crime fighting. However, some major data entry problems have left nearly 200 crimes undetected. (more…)

Grocery Store-Inspired Process Improvements

Business researchers at the Wharton School are focusing on the way we shop. Some paths through the supermarket are more efficient than others, changing grocery store layout from intuition to science. (more…)

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