Local Indianapolis consulting and telephony services company, Interactive Intelligence, announced “communications-based process automation.” The offering sounds great for management, but what about for employees? (more…)
When a British bridge authority raised tolls by 7%, many people complained. So, the board conducted an inquiry which cost tens of thousands of dollars and must be paid by the future tolls! (more…)
Indianapolis speaker and sales coach Jeff Bowe points out that sales requires being “vigilant in using limited time.” But how should sales professionals manage their time effectively? (more…)
Imagine a workplace where chairs are banned and alarms go off when you walk too slowly. This is not science fiction, but the reality at one branch of the Canon Electronics Company. (more…)
In an eWeek piece, Laura Mooney advocates “investing” in business process management software. Unfortunately, making yet another technology purchase will only contribute to the methodological problems in an organization. (more…)
In a recent episode of Dilbert, an overconfident business consultant has a sudden realization. (more…)
To improve employee engagement (and save $110 million in recurring costs), GE sent employees hunting for treasure. (more…)
A new study reinforces the challenge and importance of process thinking. The result? focusing on outcomes saves time, but limits our mindfulness. (more…)
AccelaWork partner Robby Slaughter founder was interviewed by The Content Wrangler, a popular website dedicated to information architecture and content management. (more…)
After his roommate moved out, Douglas Mezzer continued to receive and pay the monthly internet bill. Then, Mezzer made a fatal mistake: he decided to officially transfer the account to his own name.
Business process improvement is usually about making procedures less complex. The recent death of electronics retailer Circuit City provides many somber lessons for business. One key idea is that simplicity might actually be overrated. (more…)
The passing of famous composer Maurice Jarre made headlines last month. Many articles included a quote from the songwriter, which unfortunately, was a simple hoax.
Every epidemiologist (as well as every science fiction fan) is thinking about the risk of a worldwide pandemic. Interestingly, the most important tool in understanding the spread of disease was invented in 1854. (more…)
Tech writer Farhad Manjoo is supposed to be obsessed with the latest online gadgets. But instead, he has designed a straightforward system for surfing the web.
The team at XYZ Industries ran a fairly efficient warehouse floor, often processing as many as 60 orders per day. When new people were hired for a seasonal rush, the floor manager put together a simple paper artifact to facilitate training. That temporary fix became a major boon to productivity and was adopted as SOP—Standard Operating Procedure. (more…)
Business processes all over the world run on Microsoft Excel. Even in microbiology labs. Unfortunately, using this program has resulted in serious problems for the scientific and medical community. (more…)
Just because a company is growing at a record pace does not mean it is immune to bad process. One amazing story comes from W.E. Peterson, a co-founder of a multimillion dollar organization. (more…)
Over at TechRepublic, writer Chip Camden reminds us that “no methodology or theory is a silver bullet.” Project success depends on the quality of execution, not blind adherence to broad principles. (more…)
Late last month, news surfaced of an IBM patent application for a “method and system for strategic global resource sourcing.” Is shuffling jobs between countries something which requires workflow analysis? (more…)
Kristian Andersen of the Indianapolis-based experience design firm Kristian Andersen + Associates is ruminating on the latest business buzzwords. He thinks the notion that processes should be “frictionless” is “flat wrong.” (more…)
The local marketing scene has been discussing the fate of printed handouts. Last month, mediasauce predicted the death of the brochure. Firebelly Digital insists (strong language warning) that the brochure will never die. Advertising pro Lorrie Walker sees both sides. (more…)
On virtually every restaurant table in the world lies a salt and pepper shaker. A moment of contemplation reveals that this design makes for highly efficient workflow. (more…)
No industry should be more focused on the well-being of people than healthcare. According to one study however, many healthcare organizations are over-emphasizing process and technology to the detriment of workers. (more…)
We all know that employees at work should be working. But according to a new study, those who spend a bit of time at the office goofing around online are actually more productive than their colleagues.
There are many methods for business process management. Here’s an overview of popular approaches for “continuous improvement” that covers techniques from the turn of the last century to those which are still being developed. (more…)