The Methodology Blog / News

Recent Blog Posts

Process Automation and Employee Morale

Local Indianapolis consulting and telephony services company, Interactive Intelligence, announced “communications-based process automation.” The offering sounds great for management, but what about for employees? (more…)

Cutting Waste, Dumping a Networking Group

Indianapolis speaker and sales coach Jeff Bowe points out that sales requires being “vigilant in using limited time.” But how should sales professionals manage their time effectively? (more…)

Over-investing in BPM Technology

In an eWeek piece, Laura Mooney advocates “investing” in business process management software.  Unfortunately, making yet another technology purchase will only contribute to the methodological problems in an organization. (more…)

Is Complexity Always Bad For Business?

Business process improvement is usually about making procedures less complex. The recent death of electronics retailer Circuit City provides many somber lessons for business. One key idea is that simplicity might actually be overrated. (more…)

Temporary Change Can Become Standard Operating Procedure

The team at XYZ Industries ran a fairly efficient warehouse floor, often processing as many as 60 orders per day. When new people were hired for a seasonal rush, the floor manager put together a simple paper artifact to facilitate training. That temporary fix became a major boon to productivity and was adopted as SOP—Standard Operating Procedure. (more…)

Duplication Without Reason

Just because a company is growing at a record pace does not mean it is immune to bad process. One amazing story comes from W.E. Peterson, a co-founder of a multimillion dollar organization. (more…)

Process Improvement and Business Outsourcing

Late last month, news surfaced of an IBM patent application for a “method and system for strategic global resource sourcing.” Is shuffling jobs between countries something which requires workflow analysis? (more…)

Process Follows People

No industry should be more focused on the well-being of people than healthcare. According to one study however, many healthcare organizations are over-emphasizing process and technology to the detriment of workers. (more…)

Great Workers Surf On The Job

We all know that employees at work should be working. But according to a new study, those who spend a bit of time at the office goofing around online are actually more productive than their colleagues.


Continuous Improvement Primer

There are many methods for business process management. Here’s an overview of popular approaches for “continuous improvement” that covers techniques from the turn of the last century to those which are still being developed. (more…)