Customer service is like body odor. Most of the time it is managed and goes unnoticed. But when it’s bad, it’s terrible—and it’s all people talk about.
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If you use Twitter for your business needs, then you will be pretty happy with this news. They have changed their customer DMs. Now, you’ll deal with real, live people instead of chatbots.
If you haven’t heard of Zendesk, then you probably will be seeing a lot about them soon. Their fresh take on customer support will benefit all of us.
Customer service has been a hot-button topic over the last few weeks in my life. But if you think about it, we’ve all been talking about customer service, well, ever since we realized we could be customers!
Customer service, or lack thereof, is an enormous part of thriving in business today. Yet, as one airline employee discovered, people must be cautious with how they respond to frustrated consumers. Otherwise, they may get fired.
Customer service should always be evolving in order to make the experience easier, faster, and pleasant. How can we use the technology at our fingertips to make it even better?
Making mistakes are a part of life. This we know. But, when you are in the service industry, failure to follow-through properly with services rendered can have damaging effects on your business. That’s why customer service is so important.
There is an old adage in customer service that states “the customer is always right.” And while this may hold true for certain companies, it isn’t a universal strategy that applies to all businesses.
Indianapolis-based image coach Starla West dropped into a Jimmy John’s franchise to buy a meal. Little did she know that her entire day would be transformed by the experience.
The secret to better customer service lies in walking away from customer service! Come to this program to learn more with speaker Robby Slaughter.
At least once a week, I run across a business that doesn’t seem to know how to use the telephone. Here’s the story of one call I received which was unbelievably painful.
Business process improvement and customer experience design are both crucial areas of focus for the modern enterprise. Should companies be thinking about them as two sides of the same coin?
Over at the website Reddit.com, a commenter retold the story of the “best use of a cell phone” he has seen. The call was placed while standing in line to the same desk.
Customer service is what keeps most any company thriving and profitable. Most businesses these days are making use of the internet and the new technology that comes out almost daily. If you want superb reviews from the public, you may want to check out these tips!
In life, there stands a gap between where we are and where we hope to go. Setting our sights on the future is how we improve. This gap applies in business too and is one we should be ever mindful of.
Today’s post is from Denise Speer, founder and owner of c3-indy. As a marketing specialist and entrepreneur, she is a strong advocate for Customer Relationship Management software in assisting the sales process. To her, it “increases efficiency while being indispensable in delivering high-quality customer service”.
As a society, we embrace the idea of the speedier the better. Expectations on wait time amount to minutes rather than hours (or days). But doesn’t obtaining something fast compromise quality?
Usually, we think of competition as beneficial. But today’s anonymous guest post is a story from a company that shows what happens when people work at cross purposes.
Every so often I like to treat my kids to BIG surprises. Usually, my creativity caps off somewhere between a trip to the toy store or the movie theater. But I had a brilliant idea. I just didn’t realize that buying tickets to see Buzz Lightyear would take me years to arrange.
Working an eight-hour workday is what we have all come to expect, at least here in America. Would you be surprised to find out that some companies are trying out five-hour workdays and that they’re actually totally working?