Search Results for: customer service

Customer service is like body odor. Most of the time it is managed and goes unnoticed. But when it’s bad, it’s terrible—and it’s all people talk about.

If you use Twitter for your business needs, then you will be pretty happy with this news. They have changed their customer DMs. Now, you’ll deal with real, live people instead of chatbots.

If you haven’t heard of Zendesk, then you probably will be seeing a lot about them soon. Their fresh take on customer support will benefit all of us.

Customer service, or lack thereof, is an enormous part of thriving in business today. Yet, as one airline employee discovered, people must be cautious with how they respond to frustrated consumers. Otherwise, they may get fired.

Customer service has been a hot-button topic over the last few weeks in my life. But if you think about it, we’ve all been talking about customer service, well, ever since we realized we could be customers!

Making mistakes are a part of life. This we know. But, when you are in the service industry, failure to follow-through properly with services rendered can have damaging effects on your business. That’s why customer service is so important.

Customer service should always be evolving in order to make the experience easier, faster, and pleasant. How can we use the technology at our fingertips to make it even better?

There is an old adage in customer service that states “the customer is always right.” And while this may hold true for certain companies, it isn’t a universal strategy that applies to all businesses.

At least once a week, I run across a business that doesn’t seem to know how to use the telephone. Here’s the story of one call I received which was unbelievably painful.

Business process improvement and customer experience design are both crucial areas of focus for the modern enterprise. Should companies be thinking about them as two sides of the same coin?

Customer service is what keeps most any company thriving and profitable. Most businesses these days are making use of the internet and the new technology that comes out almost daily. If you want superb reviews from the public, you may want to check out these tips!

Over at the website Reddit.com, a commenter retold the story of the “best use of a cell phone” he has seen. The call was placed while standing in line to the same desk.

Automation is one of the best ways you can make your office work smarter instead of harder for yourself, your employees, and your bottom line.

As a society, we embrace the idea of the speedier the better. Expectations on wait time amount to minutes rather than hours (or days). But doesn’t obtaining something fast compromise quality?

In life, there stands a gap between where we are and where we hope to go. Setting our sights on the future is how we improve. This gap applies in business too and is one we should be ever mindful of.

After his roommate moved out, Douglas Mezzer continued to receive and pay the monthly internet bill. Then, Mezzer made a fatal mistake: he decided to officially transfer the account to his own name.